FAQ

Got a question? We're here to answer. If you don't see your question here, drop us a line.

  • What is the capacity on your boats?

    Our Pontoons have a maximum capacity of 10 persons, and our Skiff has capacity for 7 persons.  These are hard cutoffs and include children no matter how small

  • Do you drive the boats for us?

    We don't have the staffing resources to be able to send anyone out on busy days.  We can potentially coordinate for a slower weekday, be but we provide all the training needed for you to safely and confidently drive the boats yourself.

  • What time do I need to return my rental by?

    Boats must be returned on the agreed upon time.  We have a very short time to turn the boats around with fuel and any necessary clean-up before the next family will be ready to take the boat out again.  LATE FEES WILL BE ASSESSED FOR EVERY 15 MINUTES PAST RETURN TIME

  • Can you make a reservation at The Lilly Pad for when we return?

    Of course!  Subject to availability, we would be happy to put in a reservation for the end of your reservation if the restaurant can accomodate. PLEASE INCLUDE YOUR PARTY SIZE IN THE NOTES SECTION UPON CHECKOUT, DAY OF REQUESTS MAY NOT BE ABLE TO BE ACCOMMODATED 

  • What is the cancellation policy?

    We allow cancelations up to 48 hours prior to the day reserved. We prefer to reschedule at no additional fee or a 6.7% processing fee is assessed if canceled. We will call off boating if we determine severe weather conditions or a vessel breakdown and rebook for no additional fee or cancel for the 6.7% processing fee. Our intention is to rebook you so that you have an enjoyable boating day.

  • Can I make a same day reservation?

    Our website closes reservations within 24 hours.  If we do not have reservations on the schedule, then odds are we do not have staff at the marina.  You can always call the dockmaster Tyler (804-399-9881) to see if there is anything available but there isn't a guarantee

  • How far can I travel in your pontoons or paddleboards?

    Our outer limits are the City of Hopewell and the City of Richmond.  Both are around 45 minutes away, with nearby coves along the way that we can recommend if you are looking for a place to stop and swim

  • What items should I bring with me?

    1. Appropriate clothing for the weather and your type of outing. (Optional: change of clothes.)

    2. Sunscreen, hat, and cover shirt to prevent sunburn.

    3. Plenty of water or sports drinks (No glass please).

    4. Ziploc or waterproof bags for securing important items.

    5. Give careful consideration before bringing expensive items that you can’t get wet (cameras and phones).

    6. Boaters license if you have one

  • Do you have any policies regarding bringing children?

    Children are welcome on all our vessels! No one other than lessee may operate our powerboats. All minors must be accompanied by a guardian when using our kayaks or paddle boards. We provide US Coast Guard approved life jackets for all ages and sizes. Anyone 13 years old and younger must wear the life jacket at all times.

  • Are we allowed to bring pets on your boats?

    Pets are allowed on our powerboats.  After your outting, we will perform a walkthrough looking for any damage.  Pets claws are potentially damaging to the upholstery so be aware that you will be more succeptible to fabric damage with a pet. Pets are allowed on the paddleboards as well. Please use good judgment in terms of assessing your pets experience and comfort on the water.

  • Is the price of fuel included in the total?

    Absolutely!  We want the process of returning the boat to be as seamless as possible.  When its time for your return, we will ensure that there is no damage to the boat, sign you out, and then you can be off on your way.  We will take care of all the cleanup and fueling from there!

  • Can I bring alcohol aboard?

    Alcohol is allowed on any of our vessels. Operator is not allowed to operate under the influence of alcohol or drugs. 

  • Can we fish from the pontoons?

    Yes! We encourage fishing, as long as you are keeping the deck and seats clean from any fish innards or debris. There are several very good places to fish along the River. If you wish to spend a day reeling in big fish, we recommend renting one of our 18' pontoons.  We find smallmouth bass, bluegill, redbreast sunfish, channel catfish, and gar to name some of the most popular catches.

  • Do you sell the boats at the end of the season?

    Yes we do! Find out more information about purchasing one of our pontoons over the phone and we can schedule a time to meet and take a closer look at the boats with you!

  • Do you offer any special training?

    Our Dockmaster Tyler is a certified National Safe Boating Council instructor.  If you feel that you need to have a 1-on-1 in depth learning experience before operating one of our vessels, we encourage it!  We offer premium training sessions on Tuesday mornings to ensure that you are set up for success when your reservation time comes!  Classes are open to the public, call to schedule.  Rate is $50/hr and will be as long as long as you feel you need.